Instant employment and income verifications


Did you receive an authorization code from a customer to retrieve a verification?


Verify an employee’s start date, current employment, job title and more
Verify employment (start date, job title, etc.) and wage income + bonus + overtime and more


Helps reduce fraud and borrower/applicant misrepresentation
Additional data points to make improved risk decisions: employment + income + credit from Equifax. Eases administrative burden by centralizing the verification process
Provides consistency and conformity, while helping meet compliance
Current and accurate income and employment data – received direct from employers and is refreshed each payroll cycle. 24 hours a day, 7 days a week access.

With consumer consent, income and employment verifications from Equifax are sourced from Verification Exchange™ - a database of instantly available income and employment information from employers across Canada. An income and employment verification contains both basic employment information as well as detailed compensation data—wages, bonuses, commissions and overtime. If provided by the employer, the verification will also include historical payment data, and dates and amounts of the applicant's most recent and projected pay increases.

If your applicant's income and employment data is not instantly available, a researched verification can be immediately initiated, whereby a team of Equifax verification specialists will manually complete the verification on your behalf in as little as one to three business days.

Illustration of computer under chain and lock

Verification Exchange is fully compliant with the Personal Information Protection and Electronic Documents Act (PIPEDA), and as such requires that:

  • All verifier clients are credentialled
  • An identifying or permissible purpose and consumer consent be provided for every verification request
  • The employee-consumer has the ability to view their own individual data file and dispute any inaccuracies

Organizations from small not-for-profit agencies to the largest of corporations choose Equifax to handle the verifications for their employee population. Not only does the service help relieve administrative burdens and costs, it keeps employees’ information secure and helps to mitigate exposure to unauthorized access. Unless otherwise requested by the employee, Equifax allows only contracted and credentialled verifiers access to the information.

Image of woman on laptop, holding a pencil
Value For Employers
For many of our clients, manual verification requests significantly decrease soon after our service begins. As the industry leader, the Verification Exchange database is globally recognized with best practices in data management and security. As a result, many verifiers already know us and are integrated directly into our process, so they automatically come to us for information first.
Employers know they can depend on the Verification Exchange service. As the industry leader, the Verification Exchange database is globally recognized with uncompromised practices in data management and security. We focus on continuous improvement of security measures, encryption, and implementation of the latest technology to maintain data integrity.
Working with Equifax is simple. We receive income and employment data each payroll cycle and make the connection with the agencies and organizations requesting verification on your behalf. In addition, call centre support is provided for all parties involved to help ensure a seamless verification process.
Equifax experience in Canada with credentialling as well as our experience in the United States positions Equifax to immediately help reduce the number of verification requests coming into the employer. We help employers streamline the transfer of information from their organization to the verifier as they need it.
Value For Employees
Employment records part of Verification Exchange are available instantly, 24 hours a day, 7 days a week. Employees can apply for credit, housing, or government assistance when it is convenient for them and on their timeline. They will not have to bring in any income or employment verification paperwork or wait to have the verification completed. In 2017, Equifax calculated that about 1 in 5 of the 74 million verifications was performed outside of normal business hours.
Our operations are compliant with PIPEDA, which ensures employees have access to their verification request history and a method for recourse if they have a dispute with the verification.
Verifications are handled in-house, meaning Equifax hosts and manages all data, the verification fulfillment, and our own call centre so there are no outsourced providers between the information verifiers need and the data employers provide. We keep your employees’ information safe. In addition, all verifiers must have a legitimate business purpose in order to retrieve a verification of income and/or employment.
Employees can feel a greater sense of confidentiality when conducting their personal business as the verifications are fulfilled through Verification Exchange, a service designed to help keep the process and transfer of information secure.


Consumer Lending

Credit Cards

Auto Lending

Pre-Employment Screening

Eligibility for Social Services

Leadership in security is fundamental to our basic purpose – empowering businesses and consumers with information they can trust. Canada Workforce Solutions sets the highest security bar possible. This allows us to thoughtfully and effectively manage the evolving threat landscape and dynamic compliance requirements.

The Equifax Global Security mission statement expresses the totality of this commitment: to provide global assessment, design, development, delivery and monitoring of the security of the assets of Equifax. It is important to make sure that any partner you consider that will handle your employees' personal information has top-notch security. Below is a short list of some of these steps we take to keep our clients' data secure.

Illustration of family under an umbrella.

Canada Workforce Solutions Data Security Practices:

  • Risk-Based Authentication
  • Data encrypted in transit and at rest
  • Custom authentication settings to match client security standards
  • Database housed in an isolated network with no direct internet accessibility
  • Data Loss Prevention solution, including: Endpoint (desktop / laptop) and Network-based (email / web)
  • Extensive background investigations for all employees
  • Advanced malware detection capabilities to include malware analysis and reverse engineering
  • 24/7 in-house monitoring of physical and logical security controls

Verification Exchange Compliance Attributes:

  • Credential all verifiers
  • Require legitimate identifying purpose for each verification requested
  • Consent required for all income and employment verifications

Are you interested in outsourcing your employment verification process?